Frequently Asked Questions

Got a question? We’ve got answers. If you have some other questions, see our support center.

Where can I get an API key?

From CheetahO panel, right here.

What happens with the images on our servers?

The optimized images are kept on our servers for 12 hours to be downloaded. After this time, all the images are deleted.

How can I pay?

We accept credit cards. If you cannot pay, please contact us and we will find a solution.

How do your monthly plans work?

Monthly plans give you access to larger image quotas that renew automatically each month. The billing happens automatically each month until you decide to cancel your payments.

How can I cancel my subscription?

If you want to cancel your subscription, simply choose the FREE plan. The change in your plan will occur at the end of the billing period. At the end of it, you won’t be billed again and the plan will be reset to the free plan.

Will the WordPress plugin work on localhost?

The plugin only works with publicly accessible websites. If your site is locally hosted, then it is not publicly accessible, which means that you cannot use our plugin to optimize your images.

How do the ONE-TIME plans work?

You can purchase a one-time plan for processing your images. You will pay for this plan only once and you can purchase the same plan several times if you need more images.

What happens after I optimize my FREE images?

If you’ve used all of your free image quotas, CheetahO will stop working and optimizing images. You will then need to buy an extra image quota, or you will have to wait for the next month’s quota when your plan will renew.

Can I test/use CheetahO image optimization plugin for free?

Yes, you can.
Register to CheetahO and get 500 free image optimization credits each month. Exceeding the monthly free quota will pause the optimization process until the quota is reset or extended by buying one of our plans.

What types of formats can be optimized?

For now, CheetahO supports JPEG, GIF, and PNG formats.

On how many websites can I use WordPress plugin?

You can use the plugin on as many sites as you wish. The only limit is the optimization quota of your account.

Do you have an API?

Yes, we have API. More information you can find on the API documentation page

Can CheetahO resize images?

If you choose the option to resize your images and set max with and height then the image can be resized to a predefined size while keeping its aspect and proportions intact. More information can be found on our API documentation page.

Should I choose lossy or lossless optimization?

In most cases lossy produces significantly smaller images than when the lossless option is used. We recommend that you use lossy optimization and keep backup of original images.

We’re here to help! Get in touch and we’ll get back to you as soon as we can.